Reference

surgalotre Terms & Conditions for Your Account

Our Terms & Conditions put account access, wallet activity and lobby conduct in one clear place before you open an account.

Account accessWallet proceduresDevice securityPolicy requests
surgalotre surgalotre Terms & Conditions for Your Account
WHEN A RULE NEEDS HELP

Get Policy Help Near Your Wallet

A clear support path helps when a Terms & Conditions question affects login, verification or wallet status.

Account access If phone verification or a device session blocks access, contact our support desk with…
Wallet status For DANA, OVO, GoPay, QRIS or bank transfer questions, send the payment reference and…
Policy changes Ask our support desk to clarify a revised clause, request a wording explanation or…
YOUR ACCOUNT RECORD

How We Handle Policy And Security

We use the Terms & Conditions to explain what happens to account records, device sessions and payment references rather than leaving those decisions unclear.

Data handling

We use registration details, verification results and transaction references for account administration, security checks and policy enforcement. Our Terms & Conditions describe why each category may be handled during your account relationship.

Cookie choices

Cookies can support login continuity, security checks and page preferences. The policy explains their role and how to raise a question about cookie use when you browse from an Indonesian device.

Account security

Keep your password and phone access private, and sign out from shared devices. If a session looks unfamiliar, contact support promptly so we can apply the account-security steps set out in the policy.

Record retention

Payment references, verification records and account messages may be retained for the periods described in the Terms & Conditions. The retention wording helps you understand why a record may remain after a request.

Correction requests

If your registered name, phone detail or other account record needs correction, contact us through the support path. We may ask for verification before changing information linked to your account.

Policy contact

For a data, cookie, retention or Terms & Conditions question, send the clause name and your registered contact through support. We will use that context to explain the available request route.

Terms & Conditions Questions Answered

These answers address the policy searches we hear most often before an account is opened. Read them alongside the full Terms & Conditions, especially if your question concerns phone verification, a wallet receipt, a device session or access from Indonesia. When eligibility is discussed, access depends on local law and the location linked to your account.

They are the rules for creating and using your account, accessing the lobby, handling DANA, OVO, GoPay, QRIS and bank transfers, protecting account credentials, and requesting help or record changes.

Yes, phone verification is part of the account-access process described in the Terms & Conditions. Keep the registered phone available, because incomplete verification can delay access or a payment-related request.

Access depends on local law and your location. The Terms & Conditions explain the applicable eligibility wording, while your account and device checks help determine whether access can continue from Indonesia.

They explain how a DANA or QRIS reference is matched to your account, how displayed wallet status is handled and why a receipt may still require a verification check before funds are released.

You can contact support to request a correction to a registered name, phone detail or related record. We may verify ownership first, and the Terms & Conditions set out the applicable request path.

The Terms & Conditions describe cookies used for login continuity, security and preferences, along with retention of verification, payment and account messages. Contact support if you need a clause explained.

Stop using the affected session and contact our support desk from the login or cashier path. Include the device, payment rail and reference so we can apply the account and policy checks.